Medical
Medical & lab courier
dispatch@nanaimocourier.comSpecialized transport for lab specimens, pathology samples, and pharmacy delivery. Temperature control, chain-of-custody, and healthcare-trained drivers.
Get an instant quoteMedical & Lab Courier Services
Specimen Transport
Lab samples, blood draws, pathology specimens. Temperature-controlled insulated containers. Same-day delivery across Nanaimo and Vancouver Island.
Pharmacy Delivery
Prescription transfers, medication delivery to clinics and pharmacies. Confidential handling, signature required, proof of delivery.
Chain-of-Custody
Legal specimens, forensic samples, regulated transport. Full documentation, sealed containers, driver certification available.
Medical Records
Patient files, diagnostic reports, imaging records. Confidential delivery, secure containers, HIPAA-conscious protocols.
Temperature Control & Handling
Not all medical cargo is the same. We provide appropriate transport based on specimen type:
Room Temperature (15–25°C)
Standard insulated container. Most routine labs, pharmacy picks, medical records.
Refrigerated (2–8°C)
Ice packs or gel packs. Blood cultures, some bacterial samples, vaccine transport.
Frozen (–20°C or lower)
Dry ice or ultra-cold containers. Plasma, tissue samples, specialized research specimens.
Who We Serve
Diagnostic Labs
Specimen pickup from clinics. Same-day turnaround. Nanaimo Island Health and private labs rely on us.
Pharmacies
Prescription delivery, medication transfer, emergency stock runs across Vancouver Island.
Medical Clinics
Patient sample transport, urgent results delivery, inter-clinic transfers.
Veterinary Clinics
Animal specimen transport to centralized labs. Temperature control, rapid turnaround.
Medical Courier Pricing
Medical transport starts at our standard rates, with surcharges for specialized handling:
Base Rate + Delivery
Standard $18 base + $1.50/km (same as regular courier)
Temperature Control
+$5–$15 depending on cooling method (ice packs to dry ice)
Chain-of-Custody
+$20 for full documentation and certified handling
Multiple Pickups
+$5 per additional clinic/location (volume discounts available)
Medical practices with regular volume? Ask about our monthly account rates and dedicated pickup schedules.
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Medical Courier Workflow: Step-by-Step
Here's exactly how we handle medical specimen delivery from your clinic to the lab:
Step 1: Specimen Preparation (Your Clinic)
Your clinic prepares specimen according to lab requirements: blood draws labeled with patient ID, urine samples in sterile containers, tissue samples in formalin, etc. You place in our provided sealed container with temperature-appropriate packing (ice packs for refrigerated, room temp for standard).
Step 2: We Pickup On Schedule
Our driver arrives at your clinic at the agreed time (typically 3 PM daily, or custom timing). Driver scans container, photographs label, logs pickup time, and records chain-of-custody. You sign manifest; we email you a PDF receipt immediately.
Step 3: Temperature-Controlled Transit
Specimen is placed in insulated vehicle with maintained temperature (ice packs refresh if long route). Driver tracks temperature with digital log (optional high-security biohazard runs include thermometer records). For Nanaimo local: 15–30 min transit. Victoria route: 3.5 hours (ferry-maintained).
Step 4: Lab Delivery & Chain-of-Custody Handoff
Driver delivers to lab receiving desk, obtains signature + timestamp from lab technician, and photographs proof of delivery (container in lab's possession). Chain-of-custody form is completed with lab receipt time, condition notes ("Specimen arrived intact, temperature maintained"), and responsible person's name.
Step 5: Confirmation & Documentation
Within 30 minutes of delivery, you receive email with: proof-of-delivery photo, chain-of-custody summary, delivery timestamp, lab receipt confirmation. Your clinic records are complete for regulatory/audit purposes. Lab begins processing immediately.
Specimen Types We Handle Regularly
Routine Labs
Blood draws, urine samples, culture swabs. Room temperature (15–25°C). Most common; 30-min Nanaimo delivery.
Refrigerated Specimens
Blood cultures, specific bacterial tests. Must stay 2–8°C. Ice packs + insulation. +$10 surcharge.
Pathology Slides
Tissue biopsies, histology slides in formalin. Room temp, sealed containers. Fragile; careful handling required.
Frozen/Dry Ice Specimens
Research samples, special stains, genetic testing. Must stay –20°C or colder. Dry ice containers. +$15 surcharge.
Pharmacy Delivery
Prescription transfers, controlled substances (with appropriate documentation). Secure, signature-required delivery.
Medical Records & Imaging
Patient files, X-rays, diagnostic imaging. Confidential, sealed envelopes. PIPEDA compliant.
Medical Courier FAQ
Are your drivers trained in medical handling?
Yes. Our team is trained in specimen handling, chain-of-custody protocols, and confidentiality. We understand healthcare operations and regulatory requirements (PIPEDA, biohazard containment).
Can you do routine daily pickups?
Absolutely. Many clinics use us for daily 3 PM specimen runs. Standing orders, flat monthly rates ($80–$120/run), and volume discounts available. Fixed pickup time, no surprises.
What's your turnaround for specimen delivery?
Local Nanaimo: 30 min–1 hour. Parksville/Comox: 2 hours. Victoria: 3.5–4 hours (ferry). Same-day guarantee on all routes if ordered by cutoff time.
Do you handle hazardous/biohazard specimens?
Yes, with proper containment and training. We follow all Transport Canada and BC health regulations for biohazard transport. Specialized leak-proof containers included.
Is delivery confidential?
Yes. All medical cargo is treated as confidential. No peeking, sealed containers, and driver discretion guaranteed. Your patient data stays secure with us.
What if a specimen arrives damaged?
Our chain-of-custody documentation captures condition at handoff. If damage occurs in transit, we photograph and notify you immediately. Temperature logs prove we maintained proper conditions. Work with your lab and clinic on next steps.